Location: Hybrid Working. 2 days a week at our HO based in Thame, Oxfordshire.

Hours: Full time hours, Monday – Friday

Salary:  £20,000 to £25,000 per annum DOE + our competitive benefits package

Role overview:

Smoove PLC are currently going through an exciting transitional period from On-Prem to the Cloud and are looking for a 1^st Line EUC Engineer to assist in the successful delivery of IT Services to the end client.

About Smoove:
We are on a mission to transform the experience by making stress-free home moves in the UK a reality. We want to become the leading provider of digital tools to transform the conveyancing experience of buying, selling, and owning property.

Smoove is a leading provider of tech in the property sector. Since we were founded in 2003, we have come a long way on our journey and are currently at a critical and fascinating juncture. To date, the product focus has been on iterations of our conveyancer two-sided marketplace, connecting consumers with a range of quality conveyancers to choose from at competitive prices via its easy-to-use tech platform.

We are now going a step further with the development and the launch of the next phase of our customer focused online platform, DigitalMove – a centralised digital tool focussed on bringing together everyone involved in the conveyancing process, from future home buyers/sellers, conveyancers and lawyers to lenders and brokers. Conveyancing (the legal house purchasing process) has traditionally been paper-based where documents are posted back and forth, making it difficult difficult to track and share progress, causing frustration and slowing progress for all parties. Our home platform joins up the entire home buying and selling process right up to completion and beyond, making that process easier, quicker, safer and more transparent.

Main responsibilities:

• User/desktop support across a PC & MAC environment to a 1st line level, Windows 10 &11
• Managing the JML (Joiner, Mover Leaver) process and recommending improvements where possible.
• Day to day software licensing / installation.
• Writing and keeping up to date procedures for how to do everything.
• Asset & User management, keeping all asset documentation correct and up to date.
• Stock control & management
• AD/M365 user and security group management

Skills/Experience required:

• 1-2 Years service/support desk experience in a 1st line level
• 1-2 Years Previsioning, Onboarding, and inducting new users
• Understanding of ITIL
• Ability to manage lots of tasks to completion, often prioritising parallel tasks.
• Asset management experience
• Active Directory Experience
• Office 365 / Azure Experience
• Customer-orientated approach
• Energetic, warm & good sense of humour
• Excellent communication skills both written and verbal. Clearly Spoken
• Self-Motivated
• Analysis of IT support tickets and prioritising accordingly
• Software installations
• Proactively search for improvements
• DESIREABLE - Microsoft Intune Experience

How we will support you:

• Work-life balance is important; you’ll get an enhanced, generous holiday package
• You have the option for flexible, remote working
• Access to our beautiful head office in Thame, Oxfordshire – a great space to work, meet colleagues and collaborate
• Our benefits package includes; private medical insurance, volunteering day, competitive pension scheme, cycle to work scheme, Death in service insurance, sick pay and lots more
• Pre-arranged social events to make sure we have fun, stay connected and to ensure it isn’t all about work
• Smoove help you develop your career with a detailed, performance management scheme